Why recommend Webfusion?

After reading PC Pro magazine issues 159 and 160, I was surprised to find them recommending Webfusion for those wishing to become a web host themselves. My disbelief was due to my own experiences.

I wouldn’t argue with their observations on this providers reliability, but the main problem with Webfusion, or their parent Pipex, arises when you need any technical support. I short, there isn’t much and that isn’t very knowledgeable; possibly unless you’re a national magazine.

I contacted Webfusion about a problem that arose with my VPS; six weeks later and after much email, I moved to Memset without the matter being resolved. And as for Pipex, I’m still waiting for an answer to my questions about my broadband package after nearly a month.

Pipex services are low cost, reliable and performance is generally good; which would be great if their accounting and technical support was less dreadful. If your needs are mission critical this makes Pipex the biggest potential problem your business might have. The risk is yours, but it’s not one I’m willing to take any more.